General

How does Discover Our America work?

Every month, subscribers will receive a new U.S. state-themed box packed with food, goodies and a photo-filled overview of the state, highlighting its unique history, geography, culture and places to see. Your subscription will auto renew monthly.

How can I contact you?

Say hello! Our Customer Care team is available at 800-470-0597. We're here Monday-Friday 8 am to 8 pm ET and on Saturdays from 9 am to 6 pm ET. You can also reach us at CustomerCare@DiscoverOurAmerica.com.

Return policy

All Discover Our America purchases are final sales. You may cancel your subscription at any time at no cost. Certainly, if a product arrives broken or defective, we will replace it or offer you a full refund at no charge.

ACCOUNT

How do I update my credit card?

Simply log into your account and select the update payment info option.

How do I change the email address on my account?

Simply log into your account and select the update payment info option.

I forgot my password. What do I do?

It happens. Click on the Password Reset link on the account login page.

SHIPPING

How do I change my shipping address?

Simply log into your account. Or you can call us at 800-470-0597 to speak to one of our Customer Care representatives to request your shipping address be changed. You can also email us at CustomerCare@DiscoverOurAmerica.com to request your address change.

How do I find my tracking number?

Once your box is shipped, you'll receive an email with a shipping carrier tracking number.

How much does shipping cost?

Shipping is FREE for gift and regular subscriptions. Need your first box in a hurry? Expedited options are also available: 2 day: $19.95/per subscription box (Hawaii and Alaska shipments: $29.95) 3 day: $17.95/per subscription box (Hawaii and Alaska shipments: $27.95)

When will my box ship?

Discover Our America subscription and gift boxes ship during the first part of every month.

Where does Discover Our America ship?

Discover Our America ships throughout the great United States!

SHOP

Can I buy or send just one Discover Our America box?

Yes! The state boxes we've created and shared with subscribers so far are available for purchase as standalone items in the Shop section of our website. Buy it and enjoy it all over again - or share with family and friends!

What are the shipping options for box orders?

Shipping rates for non-subscription, standalone box orders via our Shop: Standard shipping (delivery within 10 days): $7.95 2 day: $19.95/per box (Hawaii and Alaska shipments: $29.95) 3 day: $17.95/per subscription box (Hawaii and Alaska shipments: $27.95)

How long does it take to receive my Discover Our America Store order?

Most orders are processed within one business day. Expedited-shipping orders are processed within two hours. You'll receive an email confirmation when we've received your order. Once your order is shipped, you'll receive an email with a shipping carrier tracking number. The delivery time for standard shipping is 10 days.